A fully hosted VoIP phone system — powered by Cisco Webex
A cloud phone system replaces your traditional office phones and lines with a fully hosted solution that runs over the internet. No expensive on-site hardware, no maintenance contracts, no engineer call-outs — just a powerful, feature-rich phone system that works from any device, anywhere in the world.
Microcare’s cloud phone system is powered by Cisco Webex — one of the world’s leading unified communications platforms, rated as a Gartner Magic Quadrant leader — and delivered over BT’s secure, resilient next-generation network. It combines voice calls, video meetings, messaging and collaboration into a single app, on a fixed monthly cost per user.
Whether you’re replacing an ageing ISDN system ahead of the 2027 switch-off, setting up a new office or simply looking for a more flexible and cost-effective way to communicate, our cloud phone system is up and running in hours — not days.
Cut your phone costs immediately: Unlimited calls to UK landlines and mobiles are included as standard — no per-minute charges, no surprise bills. Most businesses save significantly from day one.
Up and running in hours: Your system can be set up and live within four hours of going ahead. No engineers, no hardware installation, no disruption to your team.
Work from anywhere: The Cisco Webex app turns any smartphone, tablet, laptop or desktop into a full office phone. Your team can make and receive calls on their business number, join video meetings and message colleagues from anywhere with an internet connection.
Scales with your business instantly: Add or remove users in minutes as your team grows or changes — no lead times, no hardware orders, no engineer visits. You only ever pay for what you need.
PSTN switch-off ready: The ISDN and PSTN network is being switched off in January 2027. A cloud phone system is a complete, future-proof replacement — and switching now means you benefit from the cost savings in the meantime.
Keep your existing numbers: All your current phone numbers can be ported across to your new cloud system. Your customers won’t notice a thing — except that you answer faster.
Cloud Phone System Features
Cisco Webex Softphone App
The full Cisco Webex app is included for every user — available on iOS, Android, Windows and Mac. Make and receive calls on your business number, join HD video meetings, send instant messages and check voicemail from any device, anywhere.
Unlimited UK Calls
Unlimited calls to UK landlines and mobile numbers included as standard on every licence. No per-minute charges, no call bundles to manage — just straightforward, predictable monthly billing.
Auto Attendant & IVR
Present callers with a professional menu — route them to the right department automatically, play custom out-of-hours messages and ensure no call goes unanswered, even when your team isn't available.
Hunt Groups & Call Queuing
Distribute incoming calls across your team intelligently — ring everyone at once, in sequence or based on availability. Call queuing keeps callers on the line with hold music or custom messages while your team becomes free.
HD Voice & Video
Crystal-clear HD voice on every call — whether you're on a desk phone, laptop or mobile. Host or join video meetings directly from the Webex app with no additional software required.
Voicemail to Email
Every voicemail is automatically transcribed and sent to your email inbox — so you never miss a message, even when you can't listen to it immediately.
Call Recording
Record inbound and outbound calls automatically or on demand. Ideal for compliance, quality assurance, dispute resolution and staff training. Recordings are stored securely and easily searchable.
Advanced Call Analytics
Real-time and historical call reporting gives you full visibility over call volumes, wait times, missed calls and team performance — helping you make smarter decisions about staffing, processes and customer experience.
CRM & App Integration
Connect your phone system to the tools your team already uses — Microsoft 365, Google Workspace, Salesforce, HubSpot, Zoho, Zendesk and many more. Contacts load automatically, calls can be logged directly to your CRM and click-to-dial works from within your browser.
Music & Marketing on Hold
Keep callers engaged while they wait with hold music or custom recorded messages promoting your products and services. Microcare can arrange professionally recorded messages for you.
Number Flexibility
Choose phone numbers from any UK area code — ideal for businesses that want a local presence in multiple locations. Display different numbers on outbound calls depending on which team or department is calling.
99.999% Uptime Guarantee
Delivered over BT's secure, resilient next-generation network with a guaranteed 99.999% uptime SLA — giving your business the reliability it needs to stay connected and keep customers happy.
Plans & Pricing
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Why Choose Microcare for Your Cloud Phone System?
Powered by Cisco Webex on BT's network
Our cloud phone system isn't a budget VoIP product — it's enterprise-grade Cisco Webex technology, delivered over BT's resilient next-generation network with a 99.999% uptime guarantee. The same platform used by some of the world's largest organisations, sized and priced for UK SMEs.
Set up in hours, not days
Most cloud phone systems take weeks to deploy. Ours can be live within four hours of going ahead — with your existing numbers ported across, your team set up and your system configured to work exactly the way your business needs.
One provider for phones, broadband and IT
When your phone system, broadband connection and IT support all come from the same team, troubleshooting is faster, changes are simpler and nothing gets lost between suppliers. One bill, one point of contact, one team that knows your setup.
Frequently Asked Questions
A cloud phone system — also called a hosted VoIP system — replaces traditional office phones and phone lines with a fully internet-based solution. Instead of calls being routed through physical lines and on-site hardware, everything runs through the cloud. Your team uses a desk phone, laptop or mobile app to make and receive calls, exactly as they would with a traditional system — but with significantly more flexibility, features and cost savings.
A traditional office phone system requires on-site hardware — a PBX box, physical phone lines and desk phones — which needs to be installed, maintained and eventually replaced. A cloud phone system removes all of that. There’s no on-site hardware to maintain, no engineer call-outs for changes and no costly upgrades. It’s managed entirely in the cloud and accessed via an app or IP phone, making it faster to set up, cheaper to run and far more flexible.
Not necessarily. Your team can make and receive calls using the free Cisco Webex app on their existing smartphones, laptops or tablets — no new hardware required. If you prefer physical desk phones, we supply a range of compatible IP handsets from Yealink, Polycom and Cisco. Existing Yealink, Polycom or Cisco handsets may also be compatible — check your model number with us first.
Yes. All your current geographic and non-geographic numbers can be ported to your new cloud phone system. The porting process typically takes 10–15 working days and Microcare manages it entirely on your behalf. Your numbers remain live throughout the transition with no interruption to service.
Your cloud phone system can be set up and live within four hours of going ahead — including user configuration, number setup and app installation. Number porting for existing numbers takes 10–15 working days, but new numbers are available immediately. Either way, your team can be making and receiving calls on the new system the same day.
Yes — the Cisco Webex app is available on iOS and Android and turns any smartphone into a full office phone. Staff can make and receive calls on their business number, access voicemail, join video meetings and message colleagues from their phone, just as if they were at their desk. Their personal mobile number is never shared with callers.
Yes. The Cisco Webex app is available on both Windows and Mac, as well as via a web browser. It works identically across all platforms — calls, video meetings, messaging and voicemail all in one place.
Our cloud phone system integrates with a wide range of CRM and business applications including Salesforce, HubSpot, Microsoft Dynamics, Zoho, Zendesk, Freshdesk, Google Contacts, Microsoft Outlook and many more. CRM integration is available as an add-on at £3.75 per user per month. Get in touch and we’ll confirm compatibility with your specific system.
Calls can be automatically rerouted to mobile numbers or an alternative destination if your internet connection becomes unavailable — so your business stays reachable whatever happens. Microcare configures failover as part of your setup so you don’t have to think about it.
Yes. Our cloud phone system is delivered over BT’s secure next-generation network and backed by Cisco Webex’s enterprise-grade security — including end-to-end encryption for calls and messages, multi-factor authentication and compliance with UK data protection requirements. The platform carries a 99.999% uptime SLA, meaning planned and unplanned downtime is negligible.
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