There’s no shortage of IT and telecoms providers in the UK. So why do businesses choose Microcare — and more importantly, why do they stay?
It comes down to a simple difference: we’re not trying to sell you something and move on. We’re trying to build a long-term relationship that actually works for your business. That means being honest about what you need, transparent about what it costs and genuinely accountable when something goes wrong.
Here’s what that looks like in practice.
1. One provider for everything
Most businesses deal with four, five, sometimes six different suppliers for their IT, phones, broadband and mobiles. That means four or five different bills, four or five different support lines and — when something goes wrong — four or five different companies pointing the finger at each other.
Microcare consolidates all of that into a single account. One monthly invoice covers everything. One support number connects you to a team that understands your entire setup. And when something needs fixing, there’s no ambiguity about whose problem it is — it’s ours.
2. 30 years of experience
Microcare has been supporting UK businesses since 1996. That’s three decades of technical knowledge, supplier relationships and practical experience helping companies of all sizes navigate an industry that changes constantly.
We’ve seen technologies come and go. We’ve helped businesses through BT’s ISDN switch-off planning, the shift to cloud, the move to hybrid working and everything in between. When you work with Microcare, you’re working with a team that’s genuinely been there and done it — not a business that started last year.
3. Family-run, with high standards
Microcare is a family business, led by the same family that’s owned it since 1996. That matters because family businesses operate differently. There are no shareholders demanding short-term results. There’s no pressure to oversell or cut corners to hit a quarterly target.
What there is, is a reputation built over nearly three decades that we’re not prepared to compromise. We hold ourselves to high standards because we care — about the service we deliver, about the businesses we work with and about doing the right thing even when it would be easier not to.
4. Genuinely independent advice
As an independent provider, Microcare isn’t tied to any single supplier or network. We work with a broad panel of the UK’s leading technology and telecoms providers — and we recommend based on what’s right for your business, not what earns us the best margin.
If a product isn’t the best fit for you, we’ll tell you. If there’s a better deal available from a different network or supplier, we’ll find it. That kind of impartiality is rare in this industry, and it’s something our clients genuinely value.
5. A dedicated account manager who knows your business
You won’t be passed around a call centre or asked to repeat your account details every time you get in touch. Every Microcare client has a dedicated account manager — a named person who knows your setup, understands your requirements and takes ownership of your account.
They’ll proactively review your services, flag upcoming renewals, spot savings opportunities and make sure you’re always on the best available deal. It’s the kind of attention you’d expect from a much larger IT team, without the overhead of employing one.
6. UK-based support, 24 hours a day
When something goes wrong with your IT, phone system or broadband, you need help immediately — not a chatbot, not an overseas call centre, not a ticket that gets picked up the following morning.
Our UK-based support team is available 24 hours a day, 7 days a week, 365 days a year. Every call goes to a trained, experienced member of our team who understands the technology and takes responsibility for getting it fixed. We don’t outsource support and we don’t make excuses — we just get it sorted.