Yes — and this is one of the most important points for any business to understand. Cybersecurity is about preventing threats from getting in. Backup and disaster recovery is about recovering quickly when something does go wrong. No security solution is 100% foolproof, and without backup, a successful attack or hardware failure can mean permanent data loss. You need both layers working together, which is exactly what Acronis Cyber Protect delivers.

If ransomware encrypts your files, your Acronis backup gives you a clean, uninfected restore point to recover from — without paying the ransom. Acronis also includes active ransomware protection that detects encryption behaviour in real time and stops it before it can spread, automatically rolling back any affected files.

Backup frequency depends on your configuration, but most businesses we work with run automated backups multiple times per day. This minimises the amount of data that could be lost in a worst-case scenario. We set the schedule as part of your onboarding and review it regularly to make sure it meets your needs.

Your data is stored in the Acronis secure cloud, hosted in data centres that meet ISO 27001, SOC 2 and GDPR compliance standards. All data is encrypted using AES-256 both in transit and at rest, meaning it is completely protected from unauthorised access.

Simple file or folder recovery is typically a matter of minutes. Full system recovery via Disaster Recovery — where your entire environment is restored in the cloud — can be achieved in under an hour for most businesses. We test and document your recovery process as part of the managed service so you know exactly what to expect before you ever need it.

Yes. Many businesses assume Microsoft 365 data is automatically backed up by Microsoft — it isn’t. Microsoft provides infrastructure resilience but is not responsible for recovering data lost through accidental deletion, ransomware or user error. Acronis backs up your Microsoft 365 mailboxes, Teams, SharePoint and OneDrive data independently, ensuring it can always be restored.

They serve different purposes. Email backup is about recovering emails after a loss event. Email archiving is about long-term, tamper-proof retention for compliance, legal discovery and audit purposes. If you are subject to GDPR data subject requests, regulatory investigations or legal disputes, an archive lets you search and retrieve any email quickly and prove it hasn’t been altered. Many businesses — particularly in professional services, finance and healthcare — need both.

Yes. Acronis endpoint security replaces traditional antivirus with AI-powered protection that goes significantly further. Traditional antivirus relies on a database of known threats. Acronis detects suspicious behaviour in real time, stopping attacks that have never been seen before — including zero-day exploits and fileless malware that conventional antivirus misses entirely.

Absolutely. Acronis protects devices wherever they are — in the office, at home or on the move. Remote laptops are backed up over the internet, monitored and managed centrally, and protected by the same endpoint security as office-based machines. There’s no need for devices to be on-site or connected to a company network for protection to be active.

This is one of the most important questions to ask any backup provider. As part of our managed service, Microcare monitors your backups daily, alerts on any failures and performs regular test restores to verify that your data is recoverable. You won’t find out your backup was broken at the worst possible moment — we catch problems before they matter.